y77 Privacy Policy – How We Protect Your Data

01 Who We Are

y77 operates the online gaming platform available at y77.vin. When this Privacy Policy refers to "y77", "we", "us" or "our", it means the operating entity behind the y77 platform. When it refers to "you" or "your", it means any person who visits, registers or uses the y77 platform in any capacity.

y77 acts as the data controller for the personal information collected through the platform. This means we are responsible for deciding how and why your data is collected and processed. If you have any questions about our data practices that are not answered in this policy, you can reach the team through live support or the contact email address in the footer of this page.

02 What Data We Collect

We collect personal information in two main ways: information you provide directly when using the platform, and information collected automatically as you browse and play.

Information you provide directly:

• Your full name, date of birth and gender as entered during registration.
• Your mobile number and email address used to create your account.
• Your payment details including the JazzCash account number, Easypaisa wallet, Raast ID or bank account details used for deposits and withdrawals.
• Identity verification documents such as a CNIC copy when requested as part of account verification.
• Communications you send to the customer support team via live chat or email.
• Any preferences or settings you configure within your account profile.

Information collected automatically:

• Your IP address and approximate geographic location derived from it.
• Device information including device type, operating system, screen resolution and browser type.
• Session data including login times, pages visited, games played, bets placed and session duration.
• Transaction history including deposit amounts, withdrawal requests and bonus activity.
• Cookies and similar tracking technologies as described in the Cookies section of this policy.

03 How We Use Your Data

y77 uses the personal data we collect for specific, legitimate purposes only. We do not use your data for anything beyond what is described here without informing you first.

• Account Management: To create, verify and maintain your y77 account including password resets and account security checks.
• Transaction Processing: To process PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and to fulfil withdrawal requests to your registered payment method.
• Identity Verification: To verify your age and identity as required before processing withdrawals or when flagged by our security systems.
• Customer Support: To respond to your queries, resolve disputes and handle responsible gaming requests such as deposit limit changes or self-exclusion.
• Platform Improvement: To analyse usage patterns and identify technical issues so we can improve game performance, deposit flows and the overall platform experience.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse and any other activity that violates our Terms and Conditions.
• Marketing Communications: To send you relevant promotional offers, bonus notifications and platform updates via SMS or email, where you have opted in to receive these.
• Responsible Gaming: To monitor usage patterns that may indicate problem gambling behaviour and, where appropriate, proactively reach out with responsible gaming resources.

04 Legal Basis for Processing

Every time y77 processes your personal data, there is a clear legal basis for doing so. We rely on the following legal grounds depending on the purpose of the processing:

• Contractual Necessity: Processing your account data, payment details and transaction history is necessary to deliver the platform services you have signed up for. Without this processing, we cannot operate your account.
• Legitimate Interests: We process technical and usage data to improve the platform, detect fraud and ensure system security. These are legitimate business interests that do not override your fundamental privacy rights.
• Consent: We send marketing communications such as bonus offers and promotional SMS messages only where you have given explicit consent. You can withdraw this consent at any time by contacting customer support.
• Legal Obligation: In certain circumstances, we may be required to retain or disclose data to comply with applicable legal obligations, including cooperation with fraud investigations or financial crime inquiries.

05 Data Sharing & Third Parties

y77 does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. Period. Data is only shared with carefully selected partners where it is strictly necessary to operate the platform.

• Payment Processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum payment data required to process your deposit or withdrawal transaction.
• Game Providers: Third-party game studios whose games are available on y77 may receive anonymised session data to manage game performance, but do not receive your personal identity or payment information.
• Fraud & Verification Services: We may use third-party identity verification or fraud detection tools that process limited personal data, such as CNIC details, to confirm your identity or flag suspicious activity.
• Platform Infrastructure: Hosting, database and cloud service providers that store and process platform data on our behalf under strict data processing agreements.
• Legal Authorities: Where required by applicable law, we may disclose data to relevant authorities. We will always notify you of such a request where legally permitted to do so.

06 Cookies & Tracking

y77 uses cookies and similar technologies to make the platform work correctly, remember your preferences and understand how players use the site so we can keep improving it.

• Essential Cookies: Required for core platform functionality including maintaining your login session, remembering your preferred language and keeping your account secure. These cannot be disabled without breaking the platform.
• Performance Cookies: Collect anonymised data about how pages are used, which games are most popular and where technical errors occur. This helps us optimise the platform experience.
• Preference Cookies: Remember your settings such as deposit method preference, notification preferences and responsible gaming tool configurations.
• Marketing Cookies: Used with your consent to track which promotional offers have been shown to you and to avoid showing you the same offer repeatedly.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform normally. We do not use third-party advertising cookies that track you across other websites.

07 Data Retention

y77 retains your personal data only for as long as it is needed for the purposes described in this policy or as required by applicable legal or financial record-keeping obligations.

• Active account data is retained for the full duration your account remains open on the platform.
• Transaction records including deposit and withdrawal history are retained for a minimum of five years to satisfy financial record-keeping requirements.
• Identity verification documents such as CNIC copies are retained for as long as your account is active and for a period thereafter as required by applicable anti-fraud and financial regulations.
• Customer support communications are retained for up to three years to allow for dispute resolution and quality review.
• Marketing opt-in records are retained until you withdraw consent and for a reasonable period thereafter as evidence of your consent having been given.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. You can request early deletion of your data subject to any legal retention requirements that may prevent full deletion.

08 Security Measures

Protecting your personal and financial data is a top priority at y77. We implement a range of technical and organisational security measures to keep your information safe.

• All data transmitted between your device and y77 servers is encrypted using SSL/TLS technology. You will always see https:// in the address bar when using the platform.
• Account passwords are stored using one-way cryptographic hashing. y77 staff cannot see your password and will never ask for it.
• Payment data is handled through tokenised and encrypted channels. Full payment account numbers are never stored directly on y77 servers.
• Access to user data within the y77 team is restricted on a strict need-to-know basis. Only team members whose role requires access to specific data categories are permitted to view them.
• Regular security reviews and penetration testing are conducted to identify and address vulnerabilities before they can be exploited.

09 Your Rights

You have meaningful rights over your personal data held by y77. These rights can be exercised at any time by contacting customer support via live chat or the support email address in the footer.

10 Children's Privacy

y77 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account on y77 or provided personal data to us, please contact customer support immediately.

Upon receiving such a notification, we will promptly investigate, suspend the account in question and delete any personal data associated with the underage user. Any deposits made by the account will be returned to the payment method from which they originated. We take under-age access seriously and work continuously to improve our age verification processes.

11 Policy Updates

y77 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. The "Last updated" date at the top of this page will always reflect when the current version was published.

For material changes that significantly affect how your data is used, we will notify registered users via their registered mobile number or email address where reasonably practicable. We encourage you to review this policy periodically so you remain informed about how your data is being handled. Continued use of the platform following an update constitutes your acknowledgement of the revised policy.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way y77 handles your personal data, the support team is available 24/7 via live chat on the platform. You can also reach us at the email address displayed in the footer of this page.

When submitting a data rights request, please include your registered mobile number and full name so the team can locate your account and process your request efficiently. We aim to acknowledge all data-related requests within two business days and to fulfil them within a reasonable period depending on the nature and complexity of the request.